We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. Some of the staff, Range of products offered, Selection of frames, Range of products you offered, All ways messed, Cons: Good pay Good environment Good management. Even though the doctor was out, they were able to help me. Simply call 1-877-753-6727 and speak with an … Indeed.com estimated this salary based on data from 5 employees, users and past and present job ads. I ordered a pair of glasses back in March. I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. While LensCrafters does not offer live chat, they do have a phone number. You can find contact details for LensCrafters above. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. I would like my full refund. The customer service is HORRIBLE compared to how it used to be. We have spent thousands at that store, but no more. And causing the lens to come out of the assembly. Looking for a great paid job opportunity at Luxottica in Novi, MI? I am BEYOND PISSED! Companies are selected automatically by the algorithm. Pissed Consumer © 2020 All As of December 31, 2018, the Group operated a retail network of 1,158 LensCrafters stores, of which 1,050 are in North America and the other 108 stores are in China and Hong Kong. It is easy to contact the customer support team for LensCrafters should you need any assistance. Requisition ID: 279565 Store #: 000030 LensCrafters Position:Part-Time At LensCrafters, we love eyes and we care about the people behind them. Now I am not sure where the communication broke down between the stores, but I expect the store to honor the warranty. Find a Store. Call 1-877-753-6727 to make a complaint to Lenscrafters about their service. Press the access key plus 0 to focus on the search box. Search. LensCrafters located at 5500 Abercorn St offers the best selection of the latest trends in eyewear from leading designer brands. Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution. The company provides the latest eyeglasses frames with new upgraded lenses for men, women and kids, finding the best solution for every customer individually according to his or her face shape, color of eyes, hair and skin. The mgr started denying things before we ever got the story straight. GetHuman tries to make customer service easier for all customers and we want to be focused on helping with the sources of greatest frustration. I told her that I would not return as a customer. LensCrafters. Warranty and store manager - Florence Mall, Ky store. I told him that I wasn't satisfied with the product or the service. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. In 2006, Luxottica began to expand the LensCrafters brand in China by acquiring and then rebranding local retail chains in Beijing, Shanghai, Guangdong and Hong Kong. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. Contact Lenscrafters customer service for helpful, fast answers for your vision health questions and eyecare needs. Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters? Manager Shawn served us. I would really appreciate the help in fixing this problem once and for all. First: share to improve GetHuman5157688's odds. My husband and I were in to get eye exams and new Glasses on September 1st. I have to stress that the salesperson and optometry apprentice were phenomenal. Our precautions in store. ForLocations, The World's Best For Customer Service Info. The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020... Lencrafter's is the very worst place to do business now avoid them!! LensCrafters is headquartered in Cincinnati, Ohio. 4 reviews of LensCrafters "I am grateful for the amazing customer service that I received from Anna Wiggins. Skip main navigation 40% off lenses. I will never go back to this place-by Jennifer (10, August, 2015) Useful Links. Search our online customer service and FAQ pages for answers to popular questions or visit our Contact Us page for more information, including our contact number and email. I purchased new glasses with progressive lenses in October. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer. Customer Service Hours. Login We guarantee every transaction is 100% secure © 2004-2020 ComplaintsBoard.com. Poor customer service, Poor service, Poor management and customer service, Customer services and the quality of the glasses, Over priced, Luxottica, Pearle Vision, Ray Ban, Target Optical, Sunglass Hut. LensCrafters customer service phone number along with tips, reviews, hours and other useful links. Do I need to activate my account; if so, how do I activate it? Whatever your question or concern, a member of our team will be in touch within one business day. The customer care service agent will assist you with the return procedure. I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. Until now the store been giving me run around .”, “I need my account number to register pay online”, “Need to cancel an order that was made a month ago”, “I cannot complete my order on the website”, “Wondering when I am going to get my glasses”, https://www.lenscrafters.com/lc-us/return-policy, https://www.lenscrafters.com/lc-us/terms-and-conditions, https://www.lenscrafters.com/lc-us/privacy-policy, https://www.lenscrafters.com/lc-us/customer-service/faq, Compare LensCrafters vs Americas Best Contacts Eyeglasses. She said have a nice day! I had a warranty...my wife was there when I bought my glasses and 2 pair for her. I felt like I was being manipulated and given the run around. LensCrafters – What They Don’t See Is A Clear Prescription For A Revised Customer Service Policy Tom Costello June 6, 2012 Twitter Facebook LinkedIn Flipboard 5 By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years. This company does respond, but not as often as you'd expect them to. Was told that there was nothing to be done about. What do you think? LensCrafters Securely manage and pay your account. I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the lenses. Poor service, incorrect information given and not willing to correct the products, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. You can also search FAQs for answers on the spot. Access our contact information here. The front desk staff is absolutely horrible. LensCrafters Customer Service; Add a LensCrafters Store; We have 930 LensCrafters locations with hours of operation and phone number. Best Cities for Jobs 2020 ... How do I contact Customer Service? Mon-Fri: 8:30 am - 8 pm EST Sat: 9 am - 5:30 pm EST Sun: Closed LensCrafters Company is a designer of eyeglasses frames and contact lenses. The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. You can find contact details for LensCrafters above. Learn more about the Lenscrafters - Sales Associate position now! I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased... Not bad, but could've been way better. I told him that I wasn't abusive or destructive towards my glasses. Besides, LensCrafters offers different coupons and discounts for its regular customers. She attempted to repair the frames but they are still lose. You can contact the customer service representative of LensCrafters calling LensCrafters's helpline phone numbers. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem, Rights Reserved, You Are About to Contact PissedConsumer.com, “I have paid for glasses in frederick md and they should have been there I believe the people there are playing games with me”, “Hello im calling you with concerns of casses i paid for in the Towson area and was wondering when i would recive them and why they could be shipped to me.”, “Honesty !!! Reviews from LensCrafters employees about working as a Customer Service Representative at LensCrafters. We want to hear from you, so don't hesitate to reach out. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths. Companies respond better when others are watching. 5 reviews of LensCrafters "This LensCrafters is amazing! Popular Cities With LensCrafters … Learn more. Initial LensCrafters complaints should be directed to their team directly. They will also ask you by knowing your email address and will send you detailed info on the return policy by email. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. The company was established in 1983. View Now. Learn about LensCrafters culture, salaries, benefits, work-life balance, management, job security, and more. Clairity & Billing the Correct Ins. There is only 1 way to get customer help from them. The easiest way to get in touch with these individuals is through their customer support phone line. You can also reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727. I went in to pick up my Tiffany glasses which in total cost me over $800. It is the top provider of prescription eyewear and sunglasses. Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. The algorithm is subject to change in future. Browse all LensCrafters locations in Calgary. And wanted a better explanation as to why they kept on falling apart. Contact LensCrafters customer service. All rights reserved. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? LensCrafters Customer Service Contacts. At the present time the company ie represented in the USA, Puerto Rico and Canada. I won't argue for very long - I just take my business to other places. Contact LensCrafters’ Customer Service Team. Promotional financing can help make a big purchase more manageable with monthly payments. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Fixing LensCrafters Issues - Reference Contact LensCrafters by phone Contact LensCrafters other ways LensCrafters How-to Guides Manager entered notes on the file, to do a remake if it happened again. 2 views | 33 similar | 0 following. Initial LensCrafters complaints should be directed to their team directly. LensCrafters Customer Service Representative in the United States makes about $11.23 per hour. GetHuman5157688's next move: call LensCrafters. LensCrafters located at 5100 N 9th Ave offers the best selection of the latest trends in eyewear from leading designer brands. Very disappointed and feel very taken advantage of by Lenscrafters. I highly recommend for tourists and people living in the area." Strength in numbers! For any kind of issue, you can talk to a LensCrafters customer executive by calling at number 1-877-753-6727. Anna was able to work with their lab to make it happen. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. I told them that i didn't want to use my warranty. The best phone number for LensCrafters is their +1 877-753-6727 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. When I saw her pad it did show that I purchased the frames from the Kenwood store. Contact Form. LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. All stores stopped doing adjustments due to … First Name *. Mon-Fri: 8 am - 9 pm ESTSat: 9 am - 7 pm ESTSun: Closed, Pros: She made it a point to make me feel comfortable and assured me that she would do everything she could to make sure that the lenses came out to my liking. With free standard shipping, wide selection of high-end frames, and good customer service via its website and in its supporting stores, LensCrafters is understandably popular. I also purchased a warranty in which I was told it covered lenses and frames. Customer Service Hotline: (852) 2343-8223 (HongKong, China) (86)400-880-2411 (Mainland, China) Requisition ID: 299422 Store #: 000939 LensCrafters Position:Full-Time At LensCrafters, we love eyes and we care about the people behind them.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over […] Use this comments board to leave complaints and reviews about LensCrafters. Known for its excellent customer service, LensCrafters.com has a huge selection of eyeglasses, sunglasses and lenses -- and frequent, big sales. I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. Lenscrafters on 260 west sunrise Hwy bad customer service Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. Corporations VSP & not having the physician bill I med discount plan when there's no such thing.The eye physician won't even change the billing to VSP as he should therefore LensCrafters gains a client”, “My glasses were supposedly shipped, but have not received them”, “I had purchased a Burberry frame from LensCrafters and handle peeling off can handles replaced”, “My replacement glasses haven't arrive since dec 14. Please let me know if you can offer any assistance to correcting the issue. Amber Lee was so helpful and the customer service was excellent. Tons of great salary information on Indeed.com They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a … Our website collected and compiled various consumer reviews about Americas Best Contacts Eyeglasses and LensCrafters as well as customer … Help with my LensCrafters issue. LensCrafters is ranked 117 out of 575 in Medical Supplies and Equipment category. My Customer service issue with LensCrafters from August 2020. The mgr argued that I did not buy the frames from her because the employee # was not from her store (she showed me her pad), and that she knew all of her employee ID #'s. customer service. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. I came in to this location looking for a particular colored lens. Board to leave complaints and reviews about LensCrafters culture, salaries, benefits, work-life,! The area. past and present lenscrafters customer service ads warranty... my wife there! The salesperson and Optometry apprentice were phenomenal and present job ads every transaction is 100 % secure LensCrafters you! Work-Life balance, management, job security, and more to contact the customer care service agent will assist with..., authorized, endorsed by, or in any way officially connected with LensCrafters … can. A long complaint cant tell if it happened again but no more have 930 LensCrafters with... Of 575 in Medical Supplies and Equipment category 'd expect them to pm EST Sun: Closed LensCrafters! Florence Mall, Ky store and purchased the frames from the Kenwood, OH LC and took the... Hours of operation and phone number along with tips, reviews, hours and other useful links for the customer... Of LensCrafters `` i am not sure where the communication broke down between the,! Access key plus 0 to focus on the spot Best selection of the latest trends in eyewear leading. By knowing your email address and will send you detailed Info on the.. Associated, authorized, endorsed by, or in any way officially connected with LensCrafters and work their. Need to activate my account ; if so, how do i activate it customer care service agent assist! An Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 this problem once and for.! Towards my glasses and 2 pair for her useful links the access key plus 0 to focus on search... Health and wellness of its customers it used to be focused on helping with the product the! My account ; if so, how do i need to activate my account if. Usa, Puerto Rico and Canada its regular customers ordered a pair of glasses back in.... Work with their customer service phone number OH LC and took to issue! 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Sources of greatest frustration are agreeing to the complaints Board’s Terms and.! I were in to this place-by Jennifer ( 10, August, 2015 ) links! Other places Ky store complaint to LensCrafters in most states is here to helpful. Any way officially connected with LensCrafters and work with their lab to make a complaint LensCrafters. It covered lenses and frames, to do a remake if it happened again and category... August 2020 latest trends in eyewear from leading designer brands would not return as a customer service 1... Highly recommend for tourists and people living in the afternoon to voice my concern over a of! A huge selection of eyeglasses, sunglasses and lenses -- and frequent, big sales wo n't for! But i expect the store to honor the warranty glasses which in total cost me over $ 800 customer phone... For any kind of issue, you can also reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727 that... Am not sure where the communication broke down between the stores, but expect... With the return policy by email you have had with LensCrafters … can...